Online Order Processing and Shipping Time
Orders take approximately 2-3 business days to process before they are shipped out. Orders placed on Saturday and Sunday will be processed on the following Monday.
Orders will be shipped with shipping insurance, package tracking, and delivery confirmation. All items are very carefully wrapped, packaged, and boxed to ensure safety in transit and guarantee safe arrival to our customer's location. Shipping time is about 3 to 5 business days. For total transit time please add processing time to shipping time.
RMAs for Online Orders
If you receive a defective or incorrect item, please contact us as soon as possible, within 10 days from the delivery date. You must contact us first for an RMA # (Return Merchandise Authorization No.) so that we understand the nature of the return when receiving it. We will ask you to ship the item back to our location.
Once we receive the original item we will work to exchange it for the same item as soon as possible. If a similar item is not available, we will refund the full price of the item to you.
Once an order has been confirmed as being received by us and the customer has provided payment information to us, we then accept this as a purchase agreement. If the customer decides to cancel the entire order (or an item from an order), a 20% restocking/cancellation fee will apply. Shipping charges are not refundable. Furthermore, if a customer cancels an order after it is delivered, the customer is responsible for all shipping charges (with insurance and signature confirmation) back to ARB Cyclery.
Shopping on our web site is very safe and secure. We use 128-bit (RSA) encryption for account creation and order placement transactions, including all shopping cart functionality and credit card processing. This is an industry standard level of encryption. All your information, including your credit card number and delivery address, is transmitted using industry standard security, SSL (secure socket layer encryption). This encrypts all data transmissions and is designed to aid in ensuring the accuracy and security of all customer and transactional information.