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Bike Fit Survey

First measure, then improve

We believe feedback is an essential component of the bicycle fitting process, both during and after.  In the course of making changes to your position on the bike, we ask very specific questions as they relate to your perception of comfort and efficiency - to help us both dial in your fit as part of a collaborative process.  Post fit, your feedback is also important in order to make us more responsive and overall better bike fitters. The following are some brief questions that would let us know how we are doing. 


Name:
Approximate Date of Fit:
How did you hear about ARB's bike fitting services?*
What kind of bike fit did you have?*
Check all that apply
Cleat/Shoe/Pedal Fit
Basic Bike Fit
Retul Fit - Road & All Other Bikes
Retul w/DFU Fit - Triathlon/TT Bike
Bike Finder Fit - Road & All Other Bikes
Bike Finder Fit - Triathlon/TT Bike
Was your fit included with a purchase from ARB?*
Yes
No
How did you book your appointment?*
Using Online System
Calling or Emailing Fitter or Shop Directly
Was the appointment making process an easy one?*
Yes
No
Did the fit commence promptly?*
Yes
No
Was the fit completed within the allotted amount of time?*
Yes
No
Was there adequate time devoted to discussing your cycling & athletic history, medical background and current issues on the bike?*
Not Enough Time
Too Much Time
About Right
Was there adequate time devoted to your body function assessment?*
Not Enough Time
Too Much Time
About Right
Not applicable - Basic Fit and/or Cleat Fit
As it progressed, was the fitting process explained adequately?*
Yes
No
Was there a rationale given for each change or adjustment?*
Yes
No
Do you feel you were an active part of the fitting process?*
Yes
No
On a scale of 1 - 10, how knowledgeable was your fitter?*
1 being the Least, 10 being the Most
On a scale of 1 - 10, how professional, thorough and organized was your fitter?*
1 being the Least, 10 being the Most
On a scale of 1 to 10, how would you rate your overall bike fit experience?*
1 being the Worst, 10 being the Best
Please use this space to elaborate on any of your answers above and provide us with any specific feedback, positive or critical, to help us become better bike fitters.

Note: * indicates required information.

 
         
Main St. & Red Hill Ave. Irvine, CA 92614
949-752-2080 (call or text)
(866) 742-2196 toll free (call only)
Store Hours:
Mon - Fri: 10:30-6
Sat: 8-5, Sun: 12-5
 
Shop by Appointment
 

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